Refund, Return and Cancellation Policy

This policy explains how you can cancel an IELTS Karo subscription or class booking, and when you are entitled to a refund. It applies to purchases made through our payment providers, PayFast (Pakistan) and Lemon Squeezy (international). It should be read together with our Terms and Conditions.

Cancelling a subscription

You can cancel a paid subscription at any time from your account settings or by emailing us. When you cancel:

• Your plan stays active until the end of the current billing period, so you keep access to what you paid for.
• Automatic renewal is switched off, so you are not charged again for the next period.
• Cancelling does not, by itself, trigger a refund of the current period. Refund eligibility is covered below.

Refunds on subscriptions

Because our plans give instant access to digital practice and AI feedback, subscriptions are generally non-refundable once the period has started. We will, however, provide a refund in these cases:

• Duplicate or accidental charge: if you were billed twice or charged in error, we refund the incorrect charge in full.
• Billing after cancellation: if you were charged for a new period after you had already cancelled, we refund that charge.
• Service failure: if a technical fault on our side prevented you from using the service for a sustained period and we could not resolve it, we may offer a full or partial refund or an extension.

Where local consumer law gives you a stronger right to a refund or a cooling-off period, that right applies and is not limited by this policy.

Live classes

For live classes, you can cancel a booking for a full refund up to 48 hours before the class starts. Within 48 hours of the start time, or once a class has begun, the fee is non-refundable, although we will try to move you to a later session where possible. If we cancel a class and cannot offer a suitable alternative, you receive a full refund for that class.

Return policy

IELTS Karo is a fully digital service — we do not sell or ship any physical goods, so there is nothing to physically return. The digital-goods equivalent of a return is covered by the cancellation and refund terms above: you can cancel your subscription at any time, and the refund cases listed (duplicate charges, billing after cancellation, or a sustained service failure) apply in place of a traditional return.

How to request a refund

Email us at [email protected] from the address on your account, with your order or payment reference and a short description of the issue. We aim to review refund requests within 5 business days.

How refunds are paid

Approved refunds are returned to your original payment method through the provider used for the purchase (PayFast or Lemon Squeezy). The time it takes to appear depends on your bank or card issuer.

Changes and contact

We may update this policy from time to time and will update the date above when we do. For any question about cancellations or refunds, email [email protected].