At IELTS Karo, we strive to provide high-quality IELTS preparation services and ensure customer satisfaction. This Cancellation Policy outlines the terms under which you may cancel your enrollment or purchase. Please read it carefully before proceeding with any transaction.
You may cancel your enrollment in any course or service within 7 days of purchase for a full refund, no questions asked. This aligns with our 100% satisfaction guarantee. After 7 days, cancellations are not eligible for refunds, but you may contact us for exceptional circumstances, which will be reviewed on a case-by-case basis.
To initiate a cancellation, please email us at [email protected] with your order details, including the purchase date, transaction ID, and reason for cancellation (optional). We will process your request within 48 hours and confirm via email.
Eligible refunds will be processed back to your original payment method within 5-7 business days. Please note that any applicable transaction fees from the payment gateway may be deducted. If you have already accessed course materials, live sessions, or personalized feedback, the cancellation may be prorated based on usage.
Free webinars, trial sessions, or promotional materials are not eligible for cancellation or refund. Subscriptions or recurring payments can be canceled at any time, but refunds will only apply to unused portions.
We reserve the right to update this policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.